Privacy Policy – Laboratoo

Effective Date: 3 March 2026

1. Introduction

Laboratoo (“Laboratoo,” “we,” “our,” or “us”) is committed to protecting the privacy, confidentiality, and security of personal information processed through our website, mobile applications, and related services (collectively, the “Platform”).

This Privacy Policy explains how Laboratoo collects, uses, stores, shares, and protects personal information and health-related data when Users access or use the Platform.

By accessing or using Laboratoo, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein.

If you do not agree with this Privacy Policy, you must discontinue use of the Platform immediately.

2. Scope of This Privacy Policy

This Privacy Policy applies to:
• Website visitors.
• Registered Users.
• Individuals booking laboratory services through Laboratoo.
• Healthcare Providers using the Platform.
• Communications and interactions with Laboratoo.

This Privacy Policy does not apply to third-party websites, laboratories, clinics, insurers, or external systems that may interact with the Platform.

3. Nature of the Platform

Laboratoo operates strictly as a technology-enabled marketplace facilitating:
• Discovery and comparison of laboratory services.
• Booking and scheduling of healthcare-related services.
• Communication between Users and Providers.
• Digital payment facilitation where applicable.

Laboratoo is not a healthcare provider, laboratory, clinic, or medical authority.

All medical services, laboratory testing, clinical interpretation, and healthcare decisions are provided exclusively by independent third-party Providers.

4. Information We Collect

Laboratoo may collect the following categories of information:

4.1 Personal Identification Information

• Full name.
• Date of birth.
• Gender.
• Nationality (where required).
• Identification details where legally necessary.
• Email address.
• Mobile number.
• Address information.

4.2 Health & Medical Information

• Test bookings and appointments.
• Uploaded prescriptions or medical documents.
• Health-related preferences.
• Laboratory reports and results.
• Insurance-related information where applicable.
• Test preparation information submitted by Users.

4.3 Account Information

• Login credentials.
• Account preferences.
• Booking history.
• Saved payment methods (where applicable through third-party processors).

4.4 Technical & Usage Data

• IP address.
• Device information.
• Browser type and operating system.
• Cookies and tracking technologies.
• Usage activity and navigation behavior.
• Location data where enabled.

4.5 Communications

• Emails and customer support requests.
• Chat messages and inquiries.
• Survey responses and feedback submissions.

5. How Information Is Collected

Information may be collected:
• Directly from Users during registration or booking.
• Through uploaded documents and forms.
• Automatically through cookies and analytics tools.
• From Providers or insurance entities where necessary for service facilitation.
• Through customer support interactions.

6. Purpose of Data Processing

Laboratoo may process information for purposes including but not limited to:
• Creating and managing user accounts.
• Facilitating bookings and appointments.
• Sharing booking details with Providers.
• Processing payments and transactions.
• Delivering laboratory reports and notifications.
• Customer support and dispute handling.
• Fraud prevention and security monitoring.
• Improving Platform functionality and user experience.
• Compliance with legal and regulatory obligations.
• Marketing communications where consent is provided.
• Analytics, reporting, and operational management.

7. Health Information Disclaimer

Health-related information available on the Platform, including but not limited to:
• Test descriptions.
• Preparation instructions.
• Blog articles and educational materials.
• Wellness recommendations.
• Informational content regarding laboratory testing.

is provided solely for informational and educational purposes.

Such information:
• Does not constitute medical advice, diagnosis, or treatment.
• Should not replace consultation with qualified healthcare professionals.
• May not apply to individual medical conditions.

Users must always consult directly with the relevant Provider or licensed healthcare professional regarding medical decisions, test suitability, preparation requirements, interpretation of results, and treatment plans.

Laboratoo disclaims all liability arising from reliance on informational content published on the Platform.

8. Sharing of Information

Laboratoo may share information with:

8.1 Providers

User information may be shared with laboratories, clinics, and healthcare Providers to:
• Facilitate bookings.
• Deliver healthcare services.
• Process laboratory testing.
• Coordinate appointments and reports.

8.2 Payment Processors

Payment-related data may be shared with authorized third-party payment gateways and financial institutions.

Laboratoo does not store full payment card information unless expressly stated.

8.3 Insurance Companies

Where applicable, information may be shared for:
• Insurance eligibility checks.
• Claims processing.
• Direct billing verification.

8.4 Service Providers & Vendors

Information may be shared with trusted vendors supporting:
• Hosting infrastructure.
• Security services.
• Analytics tools.
• Communication systems.
• Technical support operations.

8.5 Legal & Regulatory Authorities

Information may be disclosed where required by:
• Applicable law.
• Court order.
• Regulatory authority request.
• Fraud investigation or legal enforcement.

9. Cross-Border Data Transfers

Because Laboratoo may operate across multiple jurisdictions, information may be transferred, processed, or stored outside the User’s country of residence.

By using the Platform, Users consent to such international transfers, subject to applicable legal protections.

10. Data Retention

Laboratoo retains information for as long as reasonably necessary to:
• Fulfill operational purposes.
• Comply with legal obligations.
• Resolve disputes.
• Enforce agreements.
• Maintain security and audit records.

Retention periods may vary depending on applicable laws and operational requirements.

11. Cookies & Tracking Technologies

Laboratoo may use cookies, analytics tools, and similar technologies to:
• Improve user experience.
• Analyze traffic and usage behavior.
• Remember preferences and sessions.
• Enhance security.
• Deliver marketing and advertising content.

Users may disable cookies through browser settings; however, some Platform functionality may be affected.

12. Security Measures

Laboratoo implements commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information against:
• Unauthorized access.
• Disclosure.
• Alteration.
• Loss or misuse.

However, no digital platform or transmission method can be guaranteed completely secure.

Accordingly:
• Laboratoo does not warrant absolute security.
• Users acknowledge cybersecurity risks inherent to online systems.
• Laboratoo shall not be liable for unauthorized access beyond reasonable control.

13. User Responsibilities

Users are responsible for:
• Maintaining confidentiality of account credentials.
• Providing accurate and lawful information.
• Ensuring uploaded documents are authorized and accurate.
• Using the Platform lawfully and responsibly.

Users must not upload false, fraudulent, or misleading information.

14. Third-Party Services & External Links

The Platform may contain integrations or links to third-party systems, websites, or services.

Laboratoo:
• Does not control third-party privacy practices.
• Is not responsible for external policies or content.
• Encourages Users to review third-party privacy terms separately.

15. Marketing Communications

Laboratoo may send:
• Service notifications.
• Booking confirmations.
• Account-related communications.
• Promotional or marketing messages where legally permitted.

Users may opt out of marketing communications at any time.

Operational and transactional communications may still be sent where necessary.

16. Children’s Privacy

The Platform is not intended for individuals under the age of 18 without parental or legal guardian involvement.

Laboratoo does not knowingly collect information from minors in violation of applicable laws.

17. User Rights

Subject to applicable laws, Users may have rights to:
• Access their personal information.
• Correct inaccurate information.
• Request deletion of certain data.
• Withdraw consent where applicable.
• Request restriction of processing.
• Object to certain uses of information.

Laboratoo reserves the right to deny requests where legally permitted or operationally necessary.

18. Limitation of Liability

To the maximum extent permitted by law, Laboratoo shall not be liable for:
• Medical outcomes or healthcare decisions.
• Actions or omissions of Providers.
• Reliance on informational content.
• Unauthorized access resulting from external cyberattacks.
• Service interruptions or technical failures.
• Loss of data, profits, revenue, or business opportunities.

Users acknowledge that use of the Platform is at their own risk.

19. Indemnification

Users agree to indemnify and hold harmless Laboratoo, its affiliates, officers, employees, and partners against claims, liabilities, damages, losses, or expenses arising from:
• Misuse of the Platform.
• Violation of this Privacy Policy.
• Unauthorized sharing of information.
• Disputes with Providers or third parties.

20. Modifications to This Privacy Policy

Laboratoo reserves the right to amend or update this Privacy Policy at any time without prior notice.

Continued use of the Platform after updates constitutes acceptance of the revised Privacy Policy.

21. Governing Law & Jurisdiction

This Privacy Policy shall be governed by and interpreted in accordance with the laws of the State of Qatar.

Any disputes arising under this Privacy Policy shall be subject to the exclusive jurisdiction of the courts of Qatar.

22. Contact Information

For inquiries regarding this Privacy Policy or data protection matters:

Laboratoo
Email: info@laboratoo.com